SmartFlow virtual queue management enables your visitors to join a first-come, first-served virtual queue or book an appointment online, all from their mobile phone or web browser.

• City permitting offices use SmartFlow to manage both pre-booked appointments and walk-in customers, automatically inviting each person to come up to the counter when the permitting staff is ready to see them and giving citizens confidence that they won't lose their place in line
• Retail stores use SmartFlow to control the rate at which shoppers enter the store or line up at the customer service counter, helping maintain target customer counts even during peak shopping periods
• Restaurants use SmartFlow to streamline the takeout process, automatically inviting a new customer to come up to the ordering window after the previous customer finishes their transaction
• In-store pharmacies use SmartFlow to manage prescription pickups, notifying each patient when it's their turn to speak with the pharmacist and eliminating long lines at the pharmacy counter
• Corporate offices and warehouses use SmartFlow to let visitors and vendors know when it's their turn to come inside, reducing crowding in lobbies and other waiting areas
• DMV offices use SmartFlow to make the wait feel shorter, freeing up customers to wait outside or in their cars until a clerk is ready to see them
• Schools and universities use SmartFlow to manage high-volume student queues, such as when students are picking up ID cards, registering for classes, entering libraries, and ordering food

Here's how it works:

When customers arrive at your venue, they're greeted by a digital sign or printed poster showing the instructions for joining the queue. The QR code can also be added to your website and email newsletter.

If the customer made an appointment beforehand, they'll get a text reminder as the scheduled time appears. Then, they'll be able to "check in" via text once they arrive at your venue.

Either way, a mobile webpage and text messages keep the customer updated with their status, expected wait time, and messages from your team.

Once they're in the queue, customers are free to wait anywhere, rather than just standing in a line. Updates are sent to their phones in real-time, letting them know when it's time to move into the store or come up to the counter.

Behind the counter, a store employee controls the queue using a computer or tablet. They can advance or rewind the queue, skip ahead or back to a specific number, or add a new person into the queue manually.

Plus, SmartFlow supports your other social distancing and safety objectives, enabling you to deliver safety-centric messaging to digital signs inside and outside the store, and even send announcements to customers who are waiting in the queue.

Frequently Asked Questions (FAQs)

Packages and Pricing

The packages below include SMS/MMS messaging fees for the number of queuers shown. SmartFlow can also be connected to a separate Twilio or ClickSend account.

For government and education users, we also offer SmartFlow Omni Gov, which features no cap on the number of queuers. This version of SmartFlow is available under several government and education purchasing programs including NASA SEWP, NCPA, and OMNIA. SmartFlow Omni Gov is primarily sold through Carahsoft, our public sector distribution partner, and you can visit the SmartFlow page on the Carahsoft website for more info or to request a quote.

Last updated: January 9, 2023